11/3/17 email for rep in customer service: Karen Baldwin:  karen.baldwin@aon.com
10/12/17: email for NSO: service@nso.com - individual plans
9/29/17: if fax to Patricia does not go thru, fax to main 847-953-0134

1.30.13:  Each policy has a department>  Call first to get the fax # 
Patricia Van Horn @ fax # (800) 739-8818