Before ordering must have: Wet signature, issued date, grad name and city tested in. 
go to https://exchange.parchment.com/u/auth/login
user name: mailbox@referencecompany.com
password: Reference1
Order transcripts and there is a $15 fee
Charges: If an order is cancelled because no passing record is found you will still be charged for the search. However we do refund if there was an error in the order that prevented it from completing. Each refund is taken case by case.